Privacy Policy
How MNeuro collects, uses and protects personal information.
1. Who we are
Eugene Marais Neurophysiology Inc., trading as MNeuro, provides clinical neurophysiology and sleep-related services. This Privacy Policy explains how personal information is collected, used, stored and shared when you use https://www.mneuro.co.za, contact the practice, submit an enquiry or request an appointment.
2. Information we may collect
- Names, contact details, date of birth and identification details where required.
- Referral details, referring healthcare professional information and appointment information.
- Medical-scheme and authorisation information where applicable.
- Health-related information voluntarily supplied through forms, enquiries or referrals.
- Website information such as IP address, browser type, device information and cookie data.
- Communication records, including email, telephone and form submissions.
3. Why we use personal information
- To respond to enquiries and arrange appointments.
- To communicate preparation instructions and referral requirements.
- To provide clinical services and maintain appropriate practice records.
- To process medical-scheme or authorisation information where applicable.
- To improve website security, performance and usability.
- To meet legal, regulatory, professional and record-keeping obligations.
4. Sharing of information
Information may be shared only where reasonably necessary with referring healthcare professionals, authorised practice staff, medical schemes, service providers acting on our instructions, laboratories, hospitals, legal or regulatory authorities, or other parties where required by law or authorised by the patient.
We do not sell personal information.
5. Security and retention
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. Information is retained only for as long as reasonably necessary, subject to healthcare, professional, statutory and record-retention requirements.
6. Your choices and rights
You may request access to, correction of or deletion of personal information, object to certain processing, or withdraw consent where consent is the lawful basis. Some information may need to be retained where required by law or professional obligations.
7. Contact us
Contact the practice with privacy questions or requests: